Terms & Conditions

Radio Taxis (Fareham) Ltd Terms and Conditions

1. Terms of Agreement

By making a booking, you agree to these terms, our current tariffs, service guides, and any specific service terms. These override any contradictory information unless stated otherwise.

2. Carrier is Not a Common Carrier

Radio Taxis (Fareham) Ltd only accepts goods under the conditions in this agreement. We are not a common carrier.

3. Terms of Credit

• Invoices are due within 15 days of issue.
• Initial credit is granted for 3 months and reviewed thereafter.
• Invoices include VAT.
• Queries must be raised within 15 days.
• No withholding or set-off rights for disputes or claims.
• Overdue accounts may be passed to collections.

4. Company Liability

We are not liable for damages or delays due to events beyond our control such as:

• Force majeure, war, strikes, weather, or legal seizures
• Improper packing, labelling, or addressing
• Customer acts or omissions
• Natural deterioration or electronic interference

We are not liable for indirect or consequential losses.

5. Time Limit for Claims

You must notify us within 10 days of the incident, and submit your claim with documentation within 28 days.

6. Governing Law

This agreement is governed by English law and subject to English courts.

7. Passenger Service Terms

• You are liable for damage to vehicles or company property.
• We are not responsible for items left in vehicles.
• Lost property is held for 48 hours, then given to Fareham Borough Council.
• Returns of items via taxi are chargeable.

8. Goods Service Terms

• No hazardous or illegal goods permitted.
• We are not liable for delays due to unforeseen circumstances.
• Route and delivery method are at our discretion unless otherwise agreed.

9. Cancellation & Waiting Time

• Late cancellations (within 30 minutes) may incur a fee.
• Waiting time may be charged after 5 minutes.

10. Accessibility & DWP Access to Work

We support customers using the DWP Access to Work scheme. Let us know your accessibility needs when booking.

11. Privacy

Customer data is handled securely in accordance with our Privacy Policy.

12. App Disclaimer

App-based bookings depend on device compatibility and connectivity. Availability is not guaranteed.